Cancellation, Return, Refund, and Replacement Policy
1. Return, Exchange, and Refund Policies:
- All refunds must be initiated by email from the buyer’s registered email address. You will need to contact us via email.
- Your email must include the product’s name and order ID, as well as a full description of the nature of the problem and images/videos of the goods in the case of damage or manufacturing faults.
- If the seller agrees to a refund, you must return the product within 15 days after the vendor agrees.
- Please send your return/exchange order to the email address you were given. This varies depending on the product. You will be responsible for this expense.
- Please remember that if the fault is ours (due to a manufacturing defect), we will contact you to arrange a pickup. In all other circumstances, please remember that we can only perform exchanges and returns once you have shipped the merchandise to us.
- If the items are sent to you damaged, please email us a photograph of the damaged product, the invoice details, and the package’s barcode.
- Subject to availability, refunds will be processed within 15 days of receiving the returned products. Otherwise, a hold period or a refund will be requested.
- The G.K.S. Gold team will contact sensitive cases.
2. POLICY TIMELINE
- We offer a 15-day return policy, meaning you have 15 days from the delivery date to request a return.
- To be eligible for a return, your item must be unworn or unused, with tags, in its original packing, and accompanied by a receipt or proof of purchase.
- If we accept your return, we will email you a return mailing label and information on how and where to deliver your shipment. Items returned to us without a return request will not be accepted.
- You can contact us at our email address if you have any questions.
- Please read the information below before requesting a refund, return, or cancellation.
3. When and what can be returned?
- You receive a defective product.
- You obtain a product that is not what you ordered.
- Within 15 days of the delivery date
4. Product Return Conditions:
- Products must be returned in the original condition they were received in, including with any bills, original packing, and so on.
- Products must be in their original condition and clean.
- The brand packaging should be complete.
- Replacement of a product is contingent on the product’s availability on the website.
- The Product should have only been purchased using a prepaid payment option.